iLost

Help & Support

Submit Request For Change(RFC)

Report a Problem(system error)

Complaints Procedure for partners

This article provides various options for contacting the iLost IT help desk team. You can select one of the methods below to submit your IT request to iLost.

The iLost Help Desk

I am unable to log in into my account

How to reset your password

Your profile holds the personal details that the iLost for Business app uses to identify you, communicate with you, and present the interface in your preferred language

Editing your profile

Account access

How do I edit a registered item?

How do I add a note to a registered item?

When and how can I delete an item?

How do I remove an item from the open claims overview?

How do I notify the owner of a found item?

Found items

How do I process a claim as an owner?

What happens when I use the ''No match'' button?

What happens when I use the ''Ask question'' button?

What happens when I use the ''Item picked up? Send confirmation'' button?

I suspect someone is committing fraud, what can I do?

How the Match Bot checks claims against an item's secret characteristics, and what it does with the result.

How the Match Bot works

Questions about matching the owner, unmatching or having doubts about a claim? Check to find answers.

Claims handling

Can someone else pick up an item on behalf of the owner?

Can the owner change the pick-up appointment?

How can someone prove that they are the owner when collecting the item?

Can I also match an item with the owner directly at the Lost and Found pick-up desk?

Item pick-up by owner

No courier came by or we missed him, how to request a new pickup?

After requesting a new pickup, still no courier has appeared

The owner indicates having trouble booking a shipment, what can I do?

The owner reports that his package has still not arrived, what can I do?

What are non-shippable goods?

Is it possible to send ID cards or passports?

Shipping process

What to do with items that have never been picked up?

Why do certain items expire earlier than others?

I can't archive an item, what to do?

Are the items under "Expired" still public visible?

How can I archive items?

Here you can find all your questions about archiving items.

Archive found items

How to update your opening hours

Information about purchasing iLost materials

How to order iLost materials

Managing users in your iLost for Business account

User Roles in iLost for Business

An overview of the automatic emails iLost sends about your lost reports, claims, found items and returns, and what triggers each one.

Emails iLost sends to visitors, owners and finders

Here you can find all your answers about general account settings

General account settings

iLost status page

Return to app

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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