The last step is to click the pickup confirmation button once someone has physically retrieved their item.
After using this button, the owner will receive a confirmation email indicating that the item has been picked up. Subsequently, the item will be listed under "Returned to owner".
I accidentally clicked on the button, how can I undo this?
If you accidentally clicked the confirmation button, it's important to note that the owner will receive the pickup confirmation email, potentially causing confusion. It's recommended to promptly inform the owner via the chat window that this was a mistake and reassure them that the item is still ready for pickup.
*The iLost Customer Sercive Team can reverse the status for you, please contact the iLost team via the ''help'' button.