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User Roles in iLost for Business

Updated over 4 months ago

iLost uses specific user roles to manage:

  • Staff handling found items

  • People processing claims

  • The items themselves

Users are anyone with access to your iLost account. In most documentation, you’ll simply see “users” instead of listing all role names.

A user’s role is set when they are added, but can be changed at any time. When logging in, users will only see the sections and functions they are authorized to access.

Overview of Roles

This article covers:

  1. Lost & Found Restricted Reporter

  2. Lost & Found Reporter

  3. Lost & Found Match Maker

  4. Helpcenter Agent

  5. Lost & Found Desk Operator

  6. Full Lost & Found Agent

  7. Administrator

1. Lost & Found Restricted Reporter

Purpose: Can only register new found items.

Permissions:

  • Report found items

  • Edit or delete reported items within 1 hour of registration

  • View week calendar and exception dates

  • (If instant publication is enabled) Can publish items immediately

2. Lost & Found Reporter

Purpose: Primarily registers new found items.

Permissions:

  • Report found items (instant publication if enabled)

  • View all items, regardless of reporter

  • Edit own reported items only

  • Delete own reported items (within 14 days of reporting)

  • View week calendar and exception dates

3. Lost & Found Match Maker

Purpose: Handles claims and matches owners to their lost property.

Permissions:

  • View all items, regardless of reporter

  • Respond to claims and match owners

  • View all claim messages

  • View week calendar and exception dates

4. Helpcenter Agent

Purpose: For customer service teams to assist with lost property inquiries from customers, guests, or visitors.

Permissions:

  • View all items, regardless of reporter

  • View all claim messages

  • Notify the owner of a reported found item

  • View week calendar and exception dates

5. Lost & Found Desk Operator

Purpose: For front-desk or counter staff assisting visitors in person.

Permissions:

  • View all items, regardless of reporter

  • View all claim messages

  • Match owners at the desk

  • Manage shipping and pickup processes

  • Notify the owner of a reported found item

  • View week calendar and exception dates

6. Full Lost & Found Agent

Purpose: Manages the entire Lost & Found process.

Permissions:

  • Report items (instant publication if enabled)

  • View all items, regardless of reporter

  • Edit all items (or own items only)

  • Delete any item (or own items within 14 days of reporting)

  • Respond to claims and match owners (including at the desk)

  • Expire items (with or without override)

  • Manage shipping and pickup processes

  • Download detailed item, match, and return reports

  • View all users with access

  • View week calendar and exception dates

  • Accept items and containers as received

  • Manage, update, or delete item containers and storage locations

  • Assign final destinations and manage them

  • Notify the owner of reported found items

7. Administrator

Purpose: For account owners or managers. Has all Full Lost & Found Agent permissions plus:

  • Invite, update, and remove users

  • Update week calendar pickup time slots and exceptions per date

  • Delete or archive registered items at any time

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