With iLost-as-is you can quickly and efficiently start managing the Lost and Found process.. Follow this step-by-step guide to prepare your organization for daily use.
1. Set up accounts
Demo account (optional): request a demo account to test the system first.
Production account: usually set up during a short call (±15 min) with iLost. *Contact your iLost account manager for this.
2. Decision for Item Publication or Lost Item Form
Decide whether you want to start with:
Publishing found items
Activating the online lost-item form
Use both options
3. Shipping (optional)
Decide whether to activate the shipping feature right away or later.
If active:
Arrange packaging materials
Set up shipping instructions
4. Retention periods
Configure item retention periods for found items.
*Share this information with you account manager.
5. Account configuration
Branding: Share your organization’s logo and header image with your account manager
Custom responses in the matching process: create standard email or message templates for customers.
This can be set-up for the ''Owner'' and ''No owner'' buttons.
6. Organizational processes
The internal project team prepares a Standard Operating Procedure (SOP) for lost and found. You can use our ''User Manuals''
Arrange registration stickers to tag items consistently.
7. IT & web team actions
Devices: provide tablets or smartphones for item registration.
Website integration: add the iLost widget or a link to your website.
SSO (optional): configure Single Sign-On via Microsoft Azure or Google Azure.
Label printer (optional): decide whether to set this up now or later.
8. iLost Company Settings
Enter the following information in you iLost organization account:
Add the users and select their roles
Add opening hours
Add pickup instructions (so owners knwo where to pickup their items)
Add storage locations (for internal storage)
Add final destinations (for archiving items)
9. Training
Train-the-trainer: iLost trains a core team within your organization.
Cascade training: this core team trains operational staff (e.g. airport staff).
10. Go Live
After configuration and training, your organization goes live with iLost.
From this point on, items can be registered and returned to their owners via the platform.
Frequently Asked Questions
Do we need to start with a demo account?
No, this is optional. Many organizations start directly with a production account.What if we want to activate shipping later?
That’s possible. We can enable the shipping feature after the Go-live date.Who trains the staff?
iLost first trains a small core team. This team then trains the staff members who will use iLost.Do we need special hardware?
A PC(incl. webcam) tablet or smartphone is sufficient. For extra convenience, you can add a label printer later.