User training
​When implementing changes to the lost and found process, it is crucial to ensure that all employees are informed and understand the updates. This helps maintain efficiency, reduce confusion, and improve customer service. Employees should be briefed on new procedures, such as item storage, retrieval processes, or changes in retention periods. Clear communication, whether through training sessions, emails, or team meetings, ensures everyone is aligned with the new system. By keeping staff well-informed, the organization can ensure a smooth transition and better handle lost and found items.

The iLost application is designed to allow employees to perform all tasks—such as registering, matching, returning, and archiving items—with just a few clicks.

New users logging into the iLost for Business platform for the first time are given a brief, guided tour of the system. For additional training, users can access the Partner Help Center, which provides detailed instructions with step-by-step screenshots. Work instructions are available under the "User Manuals" section of the Help Center.

As part of your implementation, you can opt to arrange an online training session with an iLost Partner onboarding specialist to guide your team through the process. The training session will be recorded, allowing your organization to revisit and demonstrate it as needed.
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A found item is no longer a hassle; instead, it presents an opportunity for positive engagement through social media, newsletters, and your website to keep customers informed.

Our experience shows that the match and return rates significantly improve due to two key success factors:

Direct customers, passengers, or guests to iLost as quickly as possible. This can be achieved by promoting iLost on screens, banners, and flyers, encouraging individuals to visit ilost.co when they lose something. Consequently, phone call volumes decrease, passengers become more aware of the service, and the match rate significantly exceeds the average.
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*Business cases with our current partners demonstrate that item publication can lead to up to a 75% reduction in inquiries related to lost and found!

​Communication on your organization website
​Ensure that your organization's policy regarding the lost and found process is easily accessible to your customers. This will help them understand how to check if a lost item has been recovered.

iLost recommends sharing this information on your contact page and/or FAQ section. If you handle a significant number of found items, consider creating a dedicated webpage for your Lost and Found process. It's crucial to direct customers to your iLost page on your website, where they can view found items or submit a lost item report. iLost also provides a widget that you can embed on your website using HTML code. This allows your customers to begin their search directly from your site.

Instructions for implementing a widget can be found in the Help Center article titled "The configuration of your iLost widget/iFame''.
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In addition to configuring a widget, you can also customize your iLost page with your own branding. With this you can customize the look of your iLost page to align with your organization's brand. This ensures that even if a customer navigates to your iLost page from your website, they remain within the familiar framework of your organization.Instructions for implementing account branding can be found in the Help Center article titled ''Configuration of your iLost page branding''