A Lost Item Form is an online form that someone who has lost an item can fill in.
Essentially, it allows a person to submit a report of their lost property.
You can place a widget of the Lost Item Form directly on your own website, enabling people to submit their reports there. Alternatively, you can direct them to your iLost page, where the form can be filled out.
As an organisation, you can also create a lost item report on behalf of the person who lost the item. You can read more about how to do this in this section of the Help Centre.
How submitted forms are processed
Submitted forms are visible to your team in the back-end under the "envelope" icon in the top-left corner. From there, you can:
Open incoming forms.
Match them with physically registered found items.
Communicate directly with the person who lost the item via the chat window linked to the form.
This way, all communication stays in one place and makes it easy for the person who lost the item to reach you.
Archiving
Lost Item Forms are automatically archived after the time period you have set, if they have not been matched to a found item.
Need help?
If you have any questions about this process, please consult this Help Centre section or contact our Partner Support team.
