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Complaints Procedure for partners

Read here how to submit a complaint.

Updated over 4 months ago

We strive to provide all our B2B customers with the best possible service. If you experience an issue and wish to file a complaint, you can do so easily through our complaints portal.

Steps to submit a complaint:

  1. Click the following link to submit a complaint: Submit a Complaint

  2. Fill out the form completely and provide as much detail as possible about your complaint.

  3. After submission, you will receive a confirmation email.

  4. Our team will carefully review your complaint and contact you within 5 business days to discuss a resolution.

We take every complaint seriously and work actively to reach a satisfactory solution.

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