Any claim from a potential owner must be assessed whether it concerns the owner or not. When communicating with potential owners who submitted a claim, you have the option to respond using one of three categories: "Owner", "No match" and "Ask question".
When a claim of a potential owner turns out to be correct, you can assign the owner by clicking the ''Owner'' button. A standard message will be filled in automatically, which can be adjusted if needed. By clicking the blue ''It's a match'' button, the person will be notified by email.
The owner will receive a confirmation email with instructions how to get the item back. Via this email the owner can schedule a pick-up appointment or book a shipment (if this option is activated for your organization). After the owner has indicated how to get the item back, the item will be visible under ''Prepare pickup''.
Read the article ''Information about the item Match Process'' for more information about the match process: Information about the item Match Process