If you encounter difficulties archiving an item, there could be several reasons for this. The most apparent reason might be that the item's retention period hasn't elapsed yet.
Another common scenario is that the item still has an unresolved claim. It's important to ensure that all claims are closed with either "Owner" or "No Owner." If that has not been processed, the item also cannot yet be archived.
*Items can still be manually archived three months after a match is made. In such cases, an archive button will appear next to the item.
**The administrator retains the authority to expedite the archiving process for any item at any time.
Read the article ''Information about the item Archive Process'' for more information about archiving: