By publishing found items online, you can transparently show people what has been found at your organisation. This is often considered the most customer-friendly way to handle found items.
Losing an item can be frustrating. You can immediately ease that feeling by making the item visible in your online overview. This way, the owner knows right away that the item has been located and is being kept safe.
With a public overview, people can check 24/7 whether their lost item has been found by your organisation. By regularly visiting your iLost page, they can easily stay informed.
The idea behind this:
“On your organisation’s iLost page, people can see exactly which items have been found. Is their item listed? Great – then the owner can claim it and get it back. Is it (not yet) listed? Unfortunately, that means it hasn’t been found yet. Check the iLost page again over the next few days for updates.”
Need help?
If you have any questions about this process, please refer to the relevant section of the Help Centre or contact our Partner Support team.
