När sökanden erkänns som ägare kommer han/hon att erbjudas möjligheten att antingen få sitt hittade föremål skickat tillbaka till sig eller att hämta sitt föremål hos din organisation. When the owner has made a choice, the item will show up under the tab “Prepare pickup” and your organization will receive a notification email.
Please note: It is not feasible to send identity documents such as ID cards and passports through courier services like DHL, UPS, FedEx, etc. Dessa dokument kategoriseras vanligtvis som icke-sändningsbara varor av många budtjänster. Som ett resultat är fraktalternativ för ägare inte tillgängliga för dessa specifika typer av dokument. Innan du använder din egen budtjänst, se till att fråga om denna policy i förväg.
Fraktinstruktioner
Om ägaren har valt att få objektet skickat tillbaka, kommer objektet att dyka upp under fliken "Förbered upphämtning".
När objektet ska skickas, kommer du att se 'pack' bredvid objektet. Packa objektet väl så att det inte kan skadas under transport. Skriv ut fraktetiketten och det valfria överlämningskvittot som finns i iLost-applikationen. Efter att varan är ordentligt packad, fäst fraktetiketten synligt och stadigt på paketet.
En leverans bokas automatiskt när betalningen från ansökaren godkänns. När en post visar “packa” under fliken “Förbered upphämtning”, kan organisationen förvänta sig att en kurir hämtar paketet nästa dag. In case the courier did not show up, the organization can request a new pick-up in the application.
The first step is to prepare the package for shipping. Click on the ''Print documents'' button
Print all available documents that you see in the pop-up window:
Shipping Label: Attach this to the outside of the package.
Print the 'Handover Receipt' if you want the courier to sign it as proof of package pickup.
If the shipment needs to go through customs in the destination country, customs documents will automatically become available for printing. Print all these documents and attach them, including the shipping label, to the outside of the package. Continue reading in this article to learn how to do this.
Have all the documents been printed? Then confirm that the package is officially ready for the courier.
Now that the package is ready, it can be collected by the courier. Tryck på följande knapp:
"Paketet har samlats in. Send track and trace to owner."
Once a package is picked up, you can use the ''Open track and trace'' button to track the package.
International shipments (Customs documents)
Customs documents are required for shipments to other continents and certain countries with strict customs regulations. These documents are essential for customs clearance in the destination country. Without them, the package cannot be released and will be returned. Please note, shipping costs are non-refundable for returned shipments, requiring your customer to rebook their shipment. It's crucial to securely attach these documents to the package.
If a customer books a shipment where customs documents are required, you will automatically see these documents when preparing the package for shipment in iLost. These documents can be printed alongside the shipping label.
When you click on the button you have to translate the title of the item in English and have to estimate the weight of the item in the amount of kilograms. Print all the commercial invoices and customs declaration form and attach this to the outside of the package (with a documentation sticker/envelop). See a sample package below:
Besides adding the additional documents, the handling of sending the package stays the same. Handover the package to the courier, let him sign the proof of release and send the track and trace to the owner.
*You can often request documentation envelopes without obligation from major courier services like FedEx or UPS.
Paketet har inte hämtats ut
The courier has not come by? Or the package was not ready for shipment? No problem. If you have missed the courier or the courier has not visited, you can request a new pickup in the system. Go to the item and click on the button “request a new pick up”. This button is only visible the day after the first pick-up day. The new pick up will be created and the shipment will be collected as soon as possible.
Instruktioner för förpackning av objekt
It is crucial to properly package an item for shipment to prevent any damage to its contents. Make sure you have high-quality shipping materials available, such as boxes, mailer boxes, shipping bags, bubble envelopes, etc.
Unfortunately, even with reputable courier services like UPS, DHL, FedEx, and others, packages can sometimes get lost during the sorting process. iLost recommends making your packaging easily identifiable so that it stands out among other packages in the sorting facility. Feel free to ask about the option of using the red iLost tape.
Below, we’ve provided some examples of how to properly pack an item:
Ägaren har bokat en upphämtningsavtal
If the owner has chosen to pick up the item, the item will also be visible under the tab "Prepare pickup". If you open the item you can see on which day and time slot the owner wishes to visit.You can decide for yourself which time slot customers can use.
The owner has received a request in the confirmation email to name the item number at the appointment. By means of the item number, the owner can demonstrate that he or she is the owner of the item in question. For valuable items and personal items, we recommend that you make absolutely sure that you give the item to the right person. If necessary, check extra by asking for proof of identity.
If you have handed over the item to the rightful owner, you only need to click the blue button "Item picked up?" Send confirmation "click". This item has been completely processed and moves around the archive tab "Returned to owner".