Internally tracking found items plays a crucial role in operations, customer service, and the prevention of internal fraud. With digital transport boxes, physical items can be easily transferred, for example, from station to station or between depots. The receiving location immediately gains insight into the contents of the box and can instantly see whether it is complete or if any items are missing.
Below you'll find a step-by-step guide (11 steps) on how to create digital transport boxes, add items to them, and send them to another location within your organization.
Sending digital transport boxes is a unique feature of iLost. If you would like to activate this feature, please contact your Account Manager or iLost Partner Support for more information.
Step 1: Begin by creating a digital box
Step 2: Complete the available fields
Step 3: Add the found items to the box
*You can also add large numbers of items to a box in bulk. Select the desired active items, click the "Place in box" button, and then choose the pre-created box.
Step 4: Once the box is filled with the items, close the box
Step 5: After the physical box has been picked up and is and on his way to the Station B, mark the box as picked up. The box and items are changed to status in transit to the Station B iLost environment.
Step 6: In the Nort Train environment, staff is notified that a transfer box is ''Incoming'
Step 7: If the box has been physically received, open the digital box
Step 8: Verify that all items have physically arrived
Step 9: If an item is missing, staff can take action to determine its location.
Step 10: Upon acknowledgement of the box and items, the items status is updated. Items are transferred from Station A to the new location, Station B
Step 11: The box appears under status "Received" boxes in the Station B enviroment. In the Station A environment, the same box is displayed as ''Sent.''